Dynamics 365 Contact Center
Dynamics 365Capabilities
3
Underlying services
10
Audience
Commercial
Type
Suite
What this plan gives you 3 capabilities
Files & content
- Office for the web Word, Excel and PowerPoint in the browser.
- SharePoint & OneDrive Intranet, team sites and personal file storage.
Business applications (Dynamics 365)
- Dynamics 365 (business applications) Dynamics 365 business apps — Sales, Service, Finance, Business Central and related.
Show the 10 underlying service plans (Microsoft's raw identifiers)
| Service (friendly) | Internal name | Capability |
|---|---|---|
| Dynamics 365 Contact Center | DYN365_CC | Dynamics 365 (business applications) |
| Dynamics 365 Customer Service Digital Messaging add-on | DYN365_CS_MESSAGING_TPS | Dynamics 365 (business applications) |
| Dynamics 365 for Customer Service Voice Add-in | DYN365_CS_VOICE | Dynamics 365 (business applications) |
| Exchange Foundation | EXCHANGE_S_FOUNDATION | — |
| Office for the Web | SHAREPOINTWAC | Office for the web |
| Power Apps for Dynamics 365 | POWERAPPS_DYN_APPS | Dynamics 365 (business applications) |
| Power Automate for Dynamics 365 | FLOW_DYN_APPS | Dynamics 365 (business applications) |
| Power Pages Internal User | Power_Pages_Internal_User | — |
| Power Virtual Agents for Customer Service Voice | POWER_VIRTUAL_AGENTS_D365_CS_VOICE | Dynamics 365 (business applications) |
| SharePoint (Plan 2) | SHAREPOINTENTERPRISE | SharePoint & OneDrive |